TERMS OF USE
LAST UPDATED: 1ST JULY, 2026
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE PLEASURE HUB PLATFORM.
We at Pleasure Hub, having our registered office at Shop No. 5, Plot No 4, Om Vihar, Crossing Republik, Ghaziabad, Uttar Pradesh – 201016 (“our”, “us”, “we”, “Company”), have developed the website available at https://www.pleasurehub.in/ and a blog/newsletter named “Pleasuring”. We, via our Platform, allow our users (“you”, “your”, “yours”) to purchase a range of simple, beautiful wellness products (“Products”). We may also offer general information on various topics related to our Products and their usage, sexual wellbeing, and health—including our “Ask the Sexpert” content—in various forms such as blogs, newsletters, e-mails, and social networking websites (“Information”).
These terms of use (“Terms”) govern how you access and use the Platform, Products, and Information. Please ensure that you read these Terms carefully as they constitute a binding agreement between you and us.
Accessing, browsing, or otherwise using the Platform, or clicking “I AGREE”, “SUBMIT”, or the like (if provided) indicates your acceptance, meaning that you have read, understood, and agreed to be bound by these Terms and to the collection and use of your information as set forth in our Privacy Policy, our Returns and Cancellation Policy, and any other rules or policies available on the Platform, as amended from time to time (collectively referred to as “Policies”, all of which are incorporated by reference into these Terms). In the event that the contents of any of our other Policies conflict with these Terms, these Terms shall prevail.
We may revise these Terms as well as update the Platform from time to time. Your continued use of the Platform following any modifications will be deemed as acceptance of the modified Terms. For this reason, you should frequently review these Terms. If you do not agree with any part of these Terms, please stop using the Platform immediately.
1. Eligibility
In order to use or access the Platform, you must be competent to enter into a contract under applicable laws. You must also be at least 21 years old to use the Platform. Your continued use of the Platform means that you represent and warrant to us that you are at least 21 years of age and competent to enter into a valid and binding contract under applicable laws.
2. Using The Platform
2.1 Signing up to use our Platform: In order to access and use the Platform, you can either create a user account (“Pleasure Hub Account”) or proceed as a guest user (“Guest”). To create a Pleasure Hub Account, you must provide us your e-mail ID, which we may choose to authenticate with a one-time password (OTP). Do note that if you use the Platform as a Guest, you may not be able to use certain features and aspects of the Platform, such as tracking past orders or saving address details.
2.2 Duty to be responsible: You will be responsible for maintaining the confidentiality of your Pleasure Hub Account and password, and for restricting access to your computer or mobile device. You hereby accept responsibility for all activities that occur under your Pleasure Hub Account. You acknowledge that the information you provide does not infringe any third-party rights. You are solely responsible for all information and content uploaded via your account or other input means on the Platform (including form submissions).
2.3 Security Breach: If you know or have reason to believe that the security of your Pleasure Hub Account has been breached, you must contact our Grievance Officer immediately (see Section 17). If we find or suspect a security breach, we may require you to change your password and/or temporarily or permanently block your account without incurring any liability.
2.4 Termination: We reserve the right to terminate your Pleasure Hub Account and/or refuse the sale of Products without prior notice if you use the Platform in contravention of these Terms, or if we cease to provide the Platform or Products. The information you provide to us shall be maintained in accordance with our Privacy Policy.
2.5 Ensure compatibility and keep updated: You must ensure that you update the Platform as and when we release new versions. Failure to do so may prevent you from using our Platform effectively.
3. Limited License
3.1 We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and make personal, non-commercial use of the Platform, Information, and Products.
3.2 You do not have permission to download, copy, install, reverse-engineer, or use the Platform, Products, or Information for any other purpose without our prior written consent. All rights not expressly granted to you are reserved and retained by us. We reserve the right, at our sole discretion, at any time and without notice, to terminate your license and prevent your future access to the Platform.
4. Product Description And Use
4.1 Product Description: We strive to be as accurate as possible in the description of all Products listed on the Platform. However, we do not warrant that Product descriptions, colors, information, or other content on the Platform are entirely accurate, complete, reliable, current, or error-free. The Platform may contain typographical errors. Product images are indicative only and may not match the actual Product exactly. We reserve the right to correct, change, or update information, errors, inaccuracies, or omissions at any time without prior notice.
4.2 Use of Products: All Products available on our Platform are for your personal use only. They shall not be sold, resold, or utilized for any commercial purposes.
5. Payment
5.1 Payments for the purchase of Products can be made via:
- Credit and Debit cards
- Net banking
- E-Wallets
- UPI
- Valid Gift cards issued by us
5.2 We use a third-party service provider, PayU, to process electronic payments on our Platform. The security measures employed to secure such payments are the sole responsibility of this third-party provider. For any details regarding security implemented by your bank, UPI, or card issuer, please contact them directly. We are not liable for their data security practices.
5.3 Unless otherwise stated, all Product prices are inclusive of Goods and Services Tax (GST) and all other applicable taxes, duties, and cesses (“Taxes”). You shall be responsible for the payment of all Taxes associated with purchases made on the Platform.
6. Shipping And Delivery
6.1 Products will be shipped to the delivery address provided by you at the time of purchase. Please ensure all shipping information is accurate before finalizing your order.
6.2 Estimated delivery timelines will be provided at checkout. While we strive to meet these timelines, delivery windows are indicative and subject to factors beyond our control, including third-party logistics delays.
6.3 Shipping fees, if applicable, will be clearly highlighted at checkout before you finalize payment. Ownership and risk of loss pass to you upon delivery of the Products to the designated address.
7. Cancellation And Returns
7.1 You can cancel orders placed on our Platform strictly in accordance with our Returns & Cancellation Policy.
7.2 You can raise a return or replacement request for a Product purchased on our Platform in accordance with our Returns & Cancellation Policy, which is incorporated by reference into these Terms.
8. Refunds
For detailed information regarding processing times, methods, and eligibility for refunds, please refer to our Returns & Cancellation Policy available on the Platform.
9. Third Party Data And Advertising
9.1 Third Party Data: We may use third-party data, software, and/or services to host the Platform and offer you our Products and Information. Although we maintain appropriate agreements with these entities, we do not accept liability arising from our reliance on such third-party services.
9.2 Third Party Advertising: We may display advertisements or links to third-party websites, products, or services. We are not responsible for the content, privacy policies, or accuracy of materials on third-party sites. Following links to third-party platforms is done entirely at your own risk.
10. Disclaimers
10.1 We may change or discontinue Products, including their pricing and availability, at any time without notice.
10.2 Under no circumstances will we, our directors, investors, shareholders, employees, or agents be liable in contract, tort, or otherwise for any direct, indirect, special, or consequential loss, injury, or damage (including loss of revenue, profit, reputation, data, or business interruption) arising directly or indirectly from your use of or reliance on the Platform.
10.3 To the maximum extent permitted by law, we shall not be responsible for any damages resulting from a breach of warranty, guarantee, or condition under any legal theory.
10.4 Medical Disclaimer: The Products available on our Platform are not medical devices, drugs, or medicines, and do not possess therapeutic properties. Please consult a qualified doctor or healthcare provider for health queries. The Information on the Platform (including “Ask the Sexpert” content) is curated from publicly available data for general informational purposes only. It does not constitute professional medical advice, diagnosis, or treatment. Never disregard or delay seeking professional medical advice because of something you read on this Platform. Reliance on the Information provided is solely at your own risk.
10.5 Connectivity: The Platform requires an active internet connection. We are not responsible for any functionality loss or mobile data charges incurred due to lack of connectivity, nor are we liable if your device runs out of battery.
10.6 “As Is” Basis: The Platform and its contents are provided on an “as is” and “as available” basis without warranties of any kind, express or implied. We do not guarantee that the Platform will be uninterrupted, timely, secure, error-free, or free of viruses/malware.
10.7 Content Review: We are committed to intellectual property rights. While we preliminarily review content, we are not an adjudicatory authority. If you report content that violates these Terms, we will evaluate it and, if verified, take it down within 36 hours of making our determination.
10.8 Payment Gateway Disclaimer: We disclaim all liability for frauds, misuses, or duplicate transactions arising out of your usage of third-party payment gateways.
10.9 Advice: Products and Information offered should never be considered a substitute for specialized professional advice.
11. Intellectual Property
11.1 Our Intellectual Property: All rights, title, and interest in the Products, Information, and the Platform itself—including layouts, trademarks, copyrights, graphics, text, underlying codes, algorithms, software, trade secrets, logos, and data models (“Intellectual Property”)—vest unconditionally and exclusively with us.
11.2 Prohibited Use: You may not duplicate, distribute, create derivative works of, display, decompile, or commercially exploit our Intellectual Property without prior written permission. Any unauthorized derivative works created by you shall automatically transfer ownership and beneficial rights to us free of charge.
11.3 Limited Rights: Purchasing our Products grants you a restricted license for personal use only and transfers no rights over our Intellectual Property.
12. Limitation Of Liability
In no case shall we, our directors, officers, employees, affiliates, agents, or contractors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Platform, Products, or Information. Our total aggregate monetary liability for any claim under these terms shall be limited to INR 1,000 (Rupees One Thousand only).
13. Indemnification
You agree to defend, indemnify, and hold harmless the Company, its affiliates, investors, directors, officers, employees, and agents from and against any claims, losses, liabilities, damages, or expenses (including attorneys’ fees) arising from:
- Your use/access of the Platform, Products, or Information;
- Your violation of these Terms;
- Your violation of any third-party rights or applicable laws;
- Any unauthorized or illegal use of your Pleasure Hub Account.
14. Restrictions On Use
You assume complete responsibility for any information you upload or post (such as reviews or questions). You agree that you shall not engage in, encourage, or assist others in:
a) Using the Platform for any purpose that is illegal or prohibited by these Terms.
b) Using the Platform for harmful, deceptive, or nefarious purposes.
c) Intentionally damaging our brand, platform, or business operations.
d) Spamming, defrauding, or misleading users.
e) Impersonating any person or entity.
f) Being disrespectful, abusive, or unkind to our representatives or Grievance Officer.
g) Violating anyone’s intellectual property, publicity, or privacy rights.
h) Uploading hate speech, threatening, sexually explicit/pornographic material, or content inciting violence.
i) Promoting racism, bigotry, physical harm, or invading bodily privacy.
j) Soliciting personal info or credentials from other users for unlawful purposes.
k) Uploading software viruses or codes designed to interrupt or destroy computer resources.
l) Uploading content that threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order.
m) Intentionally spreading false or misleading information, including fake news identified by Government fact-check units.
n) Hosting, promoting, or advertising unverified/impermissible online games.
o) Sharing your account or using another user’s account without authorization.
p) Creating a new account if your previous account was terminated, unless permitted by us.
q) Scraping, copying, streaming, archiving, or reverse-engineering the Platform for commercial gains without written consent.
r) Embedding or linking our content on websites that host obscene, defamatory, or unlawful material.
s) Implying that any statement you make is endorsed by us.
Violations may result in immediate account termination, data removal, and initiation of legal/law enforcement proceedings.
15. Term And Termination
15.1 Indefinite Term: These Terms remain effective until terminated by either party. We reserve the right to discontinue the platform or terminate your access at any time, with or without cause.
15.2 Post-Termination Obligations: Upon termination, you must cease all use of the Platform and destroy/remove all copies of Platform contents/Information from your devices and storage media. We retain the right to audit your compliance with this.
16. Electronic Communication
You explicitly consent to receive communications from us electronically, including promotional materials, updates, and order confirmations via e-mail, push notifications, or platform alerts. These electronic records fully satisfy any legal requirement that such communications be in writing. You are responsible for keeping your contact information updated in our records.
17. Grievance Officer
If you have any complaints, questions, or grievances regarding the Platform, Products, or Information, please contact our Grievance Officer:
Name: Sunanda Sharma
E-mail: support@pleasurehub.in
- Timeline: We acknowledge all Grievances within 24 hours and aim to resolve them within 15 days.
- Expedited Redressal: Grievances concerning specific severe or legally sensitive content categories will be handled with priority under accelerated timelines defined by applicable regulations.
18. Survival
Sections 10 (Disclaimers), 11 (Intellectual Property), 12 (Limitation of Liability), 13 (Indemnification), 15 (Term and Termination), 17 (Grievance Officer), 18 (Survival), and 19 (General Provisions) shall survive the termination or expiration of these Terms.
19. General Provisions
19.1 Modification: We reserve the right to modify or suspend the Platform/Products at any time without prior notice. Continued use implies acceptance of the modified ecosystem.
19.2 Dispute Resolution: These Terms are governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai. Disputes will be referred to and finally resolved by a mutually appointed sole arbitrator under the fast-track provisions of the Arbitration and Conciliation Act, 1996. The seat, venue, and language of arbitration shall be Mumbai and English, respectively. Parties will bear their own legal expenses unless otherwise awarded.
19.3 Assignment: You cannot transfer your rights under these terms. We may freely assign our rights and obligations without restriction.
19.4 Waiver: Any delay or failure on our part to exercise a right does not constitute a waiver of that right.
19.5 Severability: If any provision is deemed illegal or unenforceable, the remaining provisions shall remain fully intact, and the unenforceable clause will be substituted with a legal clause closest to our original intent.
19.6 Force Majeure: We are not responsible for delays or failures resulting from causes beyond our reasonable control, including acts of God, pandemics, civil unrest, strikes, or embargoes.
Contacting Us
For general inquiries or to understand more about your personal information, please reach out to us at: contact@pleasurehub.in
