Refund and Returns Policy

LAST UPDATED: 1^st  JULY, 2026

1. Shipping Terms & Timelines

At Pleasure Hub, we offer FREE express shipping on all prepaid orders! We understand the need for quick and discreet service, which is why we provide premium shipping upgrades along with standard delivery.

Special Shipping Add-ons

• Super-Fast Delivery: 3-hour and 24-hour delivery options are available for select pin codes at an additional cost.
• Flexible Options: Cash on Delivery (COD) and premium gift wrapping are available for a minor additional fee.
• Discreet & Custom Requests: If you require extra-discreet packaging, expedited delivery, or have special instructions, contact us at contact@pleasurehub.in and we will do our best to accommodate you.
• Tracking: Once our third-party delivery partner picks up your order, you will receive a confirmation via WhatsApp/email containing your tracking details.

Delivery Timelines

⚠️ Note: Timelines are approximate and depend on your pin code. External delays (weather, public holidays, etc.) may impact transit. Metro deliveries are generally faster, while remote areas may take longer.

2. Shipping & Dispatch Policy

• Same-Day Dispatch: Orders placed before 1:00 PM are dispatched on the same working day (excluding Sundays and public holidays).
• Damaged/Tampered Shipments: We pack all items with extreme care. In the rare event that your package arrives damaged or tampered with, you must email photos of the package and product to contact@pleasurehub.in within 24 hours of delivery.
• Missing Items / Unboxing Video: For your security, if you suspect any foul play or tampering, kindly record a continuous unboxing video before opening the parcel. If an item is missing, share this video with us immediately.
• False Delivery Notifications: If you receive an SMS or email stating your package was delivered but you have not received it, inform our team within 24 hours to open an investigation with the courier.
• Third-Party Liability: Pleasure Hub partners with external courier networks. While we provide premium support to ensure swift delivery, we are not legally liable for transit delays caused by third-party delivery services.

3. Cancellation Policy

• Before Dispatch: You may cancel or alter your order within 24 hours of placement, provided it has not yet been processed or dispatched. Please email cancellation requests to contact@pleasurehub.in.
• After Dispatch (In-Transit): Orders cannot be canceled or modified once they leave our warehouse. If the item has already been shipped, please reject the parcel at the time of delivery. Once it returns safely to our warehouse, a refund will be processed, minus a small courier fee.
• Non-Acceptance: Shipped orders that are rejected or un-delivered due to non-acceptance will be treated as returns, and return shipping charges will be deducted from your final refund.

4. Return & Refund Policy

Due to the highly personal nature of intimate wellness products, we maintain strict hygiene standards.

• Eligibility Window: To initiate a return, you must submit a formal request via email within 48 hours of receiving the package, clearly stating your Order ID.
• Hygiene Restriction: We absolutely cannot accept returns for items that have been opened, used, unsealed, or part-consumed. Items must be 100% unopened and in their original packaging.
• Reverse Pickup Charges: If your return request is approved, we will arrange a reverse pickup. Courier charges for the reverse pickup will be deducted from your refund.
• Inspection Window: Returned items are received, unpacked, and inspected within 7–10 business days of reaching our warehouse.
• Refund Methods: Once approved, you can choose between:
  1. A refund to your original payment method (minus original shipping, reverse pickup, or gift wrapping fees).
  2. Store credit in the form of a Pleasure Hub Gift Card for future use.
• Note: For all COD orders, you must provide valid bank details to process the refund.

5. Warranty Policy (30-Day Massager Warranty)

We offer a comprehensive 30-day warranty on all electronic devices and massagers covering manufacturing defects or functional malfunctions, starting from the date of purchase.

How to Claim Warranty

1. Raise a return request on our website within the 30-day period.
2. Upload a clear video showcasing the malfunction along with a photo of the charging adapter you used with the device.
3. Once our technical team verifies the video, we will arrange a reverse courier pickup of the faulty device.
4. Upon receiving the faulty unit at our facility, a brand-new replacement unit will be promptly dispatched to your address.

Warranty & Marketplace Guidelines

• Extended Warranty: To view or purchase extended warranty options, please scan the QR code included in your order box or write to contact@pleasurehub.in.
• Out-of-Warranty Devices: For assistance or troubleshooting with devices past their 30-day window, contact us at contact@pleasurehub.in for available alternative solutions.
• No Monetary Refunds on Claims: Valid warranty claims are eligible for replacements or store credit gift cards only. Cash or original payment method refunds will not be issued for malfunction claims.
• Marketplace Orders (Blinkit, Zepto, Swiggy, Amazon, etc.):
  • Orders placed through partner marketplaces are not eligible for monetary refunds. However, they are fully covered by our replacement/gift card warranty.
  • If a marketplace item malfunctions and is currently out of stock, a Pleasure Hub Gift Card of equivalent value will be issued.
  • Mandatory Invoice: For any warranty request regarding a third-party marketplace purchase, submitting a valid purchase invoice (PDF/PNG) is strictly mandatory. We cannot process claims without proof of purchase.
• Exact Replacements Only: Exchanges for different models or products are not allowed. Warranty replacements are limited to a new unit of the same item originally purchased.
• Warranty Continuity: A replacement device does not trigger a new warranty period. The warranty timeline remains tied to the purchase date of the original device.

Additional Important Notes

📌 Out-of-Service Area Reimbursement: If your residential pin code falls outside the serviceable pickup zone of our courier partners, we will request you to ship the product back to us. In such scenarios, Pleasure Hub will reimburse your shipping costs up to a maximum of ₹250 (any amount exceeding ₹250 must be covered by the customer).

📌 Gift Card Purchases: If a product purchased using a Pleasure Hub Gift Card is returned or replaced, it is ineligible for a monetary refund. The balance will be re-issued to a new gift card or resolved via product replacement.

Need Assistance?

For any questions regarding shipping, returns, or claiming your warranty, please connect with our support desk: contact@pleasurehub.in