LAST UPDATED: 1st JULY, 2026
The Pleasure Hub Platform is made available by Pleasure Hub (“our”, “us”, “we”, “Company”), having its registered office at Shop No. 5, Plot No 4, Om Vihar, Crossing Republik, Ghaziabad, Uttar Pradesh – 201016.
In order to provide you with access to our Platform, Products, and Information, we need to collect various data and information from you. This Privacy Policy (“Policy”) details how this data and information is collected, retained, shared, stored, and processed by us.
We may revise this Policy as well as update the Platform from time to time. Please visit this page regularly to take notice of any changes we make. Continued use of the Platform after an update constitutes consent to the updated policy. If you do not agree with any part of this Policy, please stop using our Platform immediately.
This Policy incorporates and includes our Terms of Use. Words and phrases not defined in this Policy shall have the same meaning as provided in the Terms of Use.
1. Information We Collect
We collect the data you provide only to ensure that we can provide you access to our Platform and Products in the best manner possible. By using the Platform, you consent to providing us data in the ways listed below.
1.1 Data Added by You
We collect the information that you actively input into the Platform:
a) Pleasure Hub Account Data: We collect the data you provide when you create or update your Pleasure Hub Account, or while making purchases as a Guest. This includes your name, phone number, email ID, delivery address (home or office), date of birth, unique User ID, and password. We may require additional data later to confirm verification or for new features.
Optional Profile Data: We may ask for gender, sexual preference, and sexual orientation to customize certain services or surveys. This is not mandatory. Any information provided voluntarily (including queries for our “Ask the Sexpert” column) via the Platform or email may be shared or posted on our Platform/social media anonymously.
b) Financial Data: We collect data when you place an order, including credit/debit card details, e-wallet details, and banking information.
c) Feedback and Communication Data: We collect and record:
- Emails you write to us.
- Calls made to our customer service centers.
- Data submitted via our social media profiles.
- Data entered for referral programs or discount codes.
- Platform feedback, including crash and lag reports.
1.2 Data Collected from Use of the Platform
We automatically collect data generated by your interaction with the Platform:
a) Platform Usage Data: Access dates and times, features or pages viewed, crashes, system activity, browser type, and third-party sites used before interacting with us.
b) Device Data: Hardware models, IP address, operating system and version, unique device identifiers, serial numbers, mobile app versions, and browser plugins.
c) Purchase Data: Products added to your cart, purchase history, amount spent, and preferred payment methods.
d) Cookies and Tracking Technologies: We use cookies, log files, web beacons, and tracking pixels to learn your preferences. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). Log files track IP addresses, ISPs, and timestamps, while web beacons and pixels record how you browse the Platform.
1.3 Information Received from Third Parties
We work closely with third parties (such as business partners, technical sub-contractors, search information providers, and analytics providers like Google Analytics) and may receive information about you from them. This may be combined with the platform usage data we collect.
2. Use Of Collected Data
We use your data for the following purposes:
2.1 Enabling and Improving the Platform: To personalize, maintain, and improve our services. This includes account creation, order fulfillment (payment processing, shipping, invoicing), providing sexual health and wellness advice, screening orders for fraud, and troubleshooting bugs.
2.2 Creating Detailed User Profiles: We aggregate data collected across different channels (Platform, email, social media) to build a wholesome profile. This helps us understand your needs better. Please note that data shared via one platform is not strictly limited to that specific medium.
2.3 Research and Development: For testing, product development, piloting new features, and enhancing UI/UX.
2.4 Customer Support: To resolve technical issues and train our customer service executives.
2.5 Marketing and Outreach: To market our Products. This includes using your feedback, ratings, and screen names for promotions via banners, hoardings, pamphlets, or digital ads.
2.6 Fraud Detection: To mitigate and prevent fraudulent platform usage or feature misuse.
2.7 Legal Compliance: To address legal claims, disputes, regulatory requests, or official government inquiries.
3. Sharing Of Data
We do not share your personal data with third parties unless necessary. The specific circumstances for data sharing include:
3.1 Service Providers: We partner with third-party service providers to power platform functionalities (e.g., Shopify for e-commerce facilitation). Your information is shared with them strictly to fulfill orders and provide services.
3.2 Change in Control: In the event of a corporate restructuring, merger, sale of assets, or transition of control, our databases may be disclosed or transferred as part of the business assets.
3.3 Law Enforcement: We may disclose your information to governmental authorities or law enforcement if we believe it is legally required or appropriate to comply with laws, regulations, or legal processes.
4. Your Rights
To exercise any of the data rights listed below, please contact us at contact@pleasurehub.in:
4.1 Right to Rectification: If your personal data is inaccurate, incomplete, or outdated, you have the right to request immediate corrections.
4.2 Right to Erasure: You can request that we delete your personal data. We will comply without undue delay, provided the data is no longer legally or operationally required. Parallel legal obligations may override deletion requests for certain data points.
4.3 Right to Confirmation and Access: You can request confirmation regarding whether your data is being processed, along with a brief summary of our data processing activities.
4.4 Right to Withdraw Consent: You can withdraw consent for specific data processing at any time. Doing so may limit your access to certain parts or features of the Platform.
4.5 Right to Opt-Out: You can opt out of promotional and marketing communications by following the “unsubscribe” instructions in our emails or writing to us. You will still receive transactional emails regarding your purchases.
5. Consent
By accessing the Platform, creating an account, or purchasing Products, you explicitly agree to the data processing, storage, usage, and sharing practices outlined in this Policy. If you wish to revoke any mandatory permissions, please email us. Note that revoking essential permissions may force us to terminate your access to the Platform and its services.
6. Data Retention
We retain your information to ensure an uninterrupted user experience, personalize marketing, provide customer support, and prevent fraud. We do not retain personal data for longer than is lawfully necessary for the purposes for which it was collected.
7. Data Security
We use appropriate technical and organizational security measures to protect your personal data. Data transmitted between your device and our servers is generally encrypted using TLS encryption (indicated by the lock icon in your browser’s address bar). While we employ industry-standard safeguards, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Cross-Border Data Transfers
Your personal data may be transferred to and stored in countries outside your residential country. These countries may have different (and potentially less stringent) data protection laws. By using the platform, you acknowledge that your data may become subject to the laws and disclosure requirements of those jurisdictions. If we transfer your data internationally, we will use our best endeavors to ensure proper controls and safeguards are in place.
9. Children’s Privacy
9.1 Adult-Only Platform: Our website is strictly intended for adults 21 years of age and older. If you do not meet this age requirement, you must not access our site, register, or submit personal data to us. We do not knowingly collect information from minors.
9.2 Parental Action: If you are a parent or legal guardian and believe your minor child has registered or provided data to us, please contact us immediately at the details below to have the information permanently deleted.
10. Communications From Us
We may from time to time send you platform-related announcements, operational updates, and transactional alerts when it is necessary and in your interest.
Contacting Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns regarding your personal information, please email us at: contact@pleasurehub.in
